Terms and Conditions

All New Day Counselling staff are fully qualified.We are all motivated by our Christian faith but our service is open to all and your counsellor or therapist will not impose her/his own beliefs and opinions on you, but accept you as you are.

Our guarantee to you

• We will provide a counselor or therapist who is suitably trained to help you.
• We will treat you in a professional manner with empathy and consideration.
• We will respect your identity, beliefs and lifestyle choices.
• We will give you advanced notice if we have to change one of your seesions for any reason.

Your undertaking to us

• I accept that I need to pay for sessions at least 72 hours before the agreed date and time of the session.
• I will keep appointments or let my counsellor or therapist know as soon as possible if I need to cancel.
• I accept that, if I cancell an appointment without due notice or fail to attend an agreed session, I will still be charged.
• I will not come to appointments under the influence of alcohol or non-prescription drugs.
• My mobile phone will be switched off or silent during sessions (unless agreed otherwise with your counsellor for a specific reason).

Data protection and Confidentiality

• All personal data is kept securely and only used to facilitate my use of New Day's services.
• My name, phone number and e-mail address will only be stored on my counsellor's phone with my permission and in order to facilitate change of appointments, etc.
• My data may be used in written work as part of counsellor ongoing training, in counsellor supervision or for research. However, I understand that no data that enables me to be identified will be disclosed in this way.
• New Day Counselling keeps personal data and session notes for 3 years after which they are deleted. Texts and e-mails will be deleted as soon as no longer needed administratively.
• My information will not be shared with any third party without my permission unless:
  a. There appears to be high and imminent risk to my own or another's safety,
  b. Disclosure has a high likelihood of being effective in preventing serious harm,
  c. Rare legal obligations require disclosure.

Grievances

• If you have a grievance about any aspect of New Day Counselling's service, please first speak to your counsellor or therapist. However, if you still feel dissatisfied then contact the directors by letter addressed to: New Day Counselling Directors, 85 Church Street Leigh WN7 1AZ)

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